Refund policy

Refund Policy

Due to the intimate nature of our products, all sales are final.

For health, safety, and hygiene reasons, we do not accept returns, exchanges, or refunds once an item has been shipped or delivered.

If your item arrives damaged, defective, or incorrect, please contact us within 48 Hours of Delivery with your order number and a photo of the issue. We will review the situation and provide a replacement if necessary.

We are committed to ensuring every product arrives in excellent condition and in discreet packaging.

If you have questions before purchasing, please contact us and we will be happy to help you choose the right product.

Thank you for understanding and supporting Her Wellness Shop.